Refund policy
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused, unworn, and in its original condition.
- Be in its original packaging.
- Include all accessories (if applicable).
- Include proof of purchase or your order number.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.
How to Start a Return
To request a return, please contact our support team at:
Email: shazilshahbaz586@gmail.com
Our team will review your request and provide you with the appropriate return instructions and return address. Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personal care or hygiene products that have been opened or used.
- Gift cards.
- Downloadable digital products.
- Clearance or final sale items (if marked as non-returnable).
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the eligible product (if approved) and place a new order.
Refunds
Once we receive and inspect your approved return, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Original shipping charges are non-refundable, unless the return is due to our error or a defective product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: shazilshahbaz586@gmail.com
Website: https://novatecshop.store